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Kaazing Enterprise Subscription
Kaazing Enterprise Subscription is an annual subscription services which, includes production support to keep your production applications available 24 hours a day, 7 days a week. As a subscriber, you will receive priority access with fast response times, making sure your Kaazing applications incur minimal downtime. With three levels of service (Silver, Gold, and Platinum), Kaazing Enterprise Subscription provides you with the flexibility to meet your budget and continuous delivery requirements.
- Production support: PLATINUM 7x24 | GOLD 5x12 | SILVER 5x12
- Guaranteed response times by our experts
- Scheduled service packs and Hot fix builds
- Issue escalation privileges and procedures
- Certified software builds for your platform
- Extended lifecycle support for the version you use
- Indemnification assurance
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Silver Support |
Gold Support |
Platinum Support |
| General |
| Response Times |
One Business Day |
4 hours for Severity 1 problems |
1 hour for Severity 1 problems |
| # of Incidents |
10 incidents |
Unlimited |
Unlimited |
| Hours of Service |
Business Hours |
Business Hours |
24 x 7 |
| Product Features |
| Adobe Flex API |
yes |
yes |
yes |
| Binary Socket Upgrade |
yes |
yes |
yes |
| Enterprise Management Tools |
no |
yes |
yes |
| Communication Mediums |
| Issue Tracking |
yes |
yes |
yes |
| Email |
yes |
yes |
yes |
| IM |
yes |
yes |
yes |
| Phone |
no |
yes |
yes |
| WebEx |
no |
yes |
yes |
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Support Hours
Business hours are defined as 6:00 AM to 6:00 PM Pacific Time, Monday through Friday, exclusive of the following holidays:
- New Year's Day
- Martin Luther King, Jr. Day
- President's Day
- Nationally recognized day of Good Friday
- Memorial Day
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- Independence Day (US)
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
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Supported Versions
Kaazing Enterprise Subscription provides Support and Maintenance Services for any point release version of Kaazing's software offerings that was previously released during the past 12 months. This is inclusive of all updates and upgrades to Kaazing software. If your version is no longer supported, Kaazing's expert support staff will assist you with any upgrade problems you encounter.
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Maintenance
Active Kaazing Enterprise Subscription subscribers receive access to all updates and patches. Kaazing encourages customers to apply new releases to obtain the latest features and bug fixes.
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Contact Us
If you have any questions regarding licensing and pricing, please feel free to contact us by phone or email:
Phone: +1 877 KAAZING
Email:
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